Terms and conditions

These terms and conditions apply to the sale of goods and services to consumers on tanrevel.com (the "Website") offered by Tanrevel AB, BOX 5020, 102 41 Stockholm, organization number 559143-9350 ("Tanrevel®", "the company", "we", and "our"). Our terms and conditions constitute the entire agreement between the parties. No modification of these terms is valid unless it is in writing and signed by the concerned parties. Please read the terms carefully before placing your order and print a copy for future reference. By placing an order with us or accepting delivery of one of our products, you agree to these terms. Purchases on the website can be made by individuals over 18 years of age residing in Sweden ("the customer", "you", "your").

Order, price, and payment
All prices on the website are stated in EUR and include VAT. A shipping fee may apply but will be displayed before the completion of the order. Orders are placed easily and securely on our website and become binding when the final step in the checkout process (payment) is completed. Shortly after completing your order, you will receive an order confirmation via email, which serves as a receipt for the purchase. Once the order is completed, we unfortunately cannot cancel or make changes to it. We are not responsible for any inaccuracies provided by the customer in the order.

You can pay easily and securely with VISA, Mastercard, Klarna as well as Google and Apple Pay.

Right of Withdrawal and Returns
We offer a 14-day right of withdrawal for purchases made on the website. The withdrawal period begins on the day you receive your order. If you wish to cancel your purchase, you must notify us in writing within the withdrawal period.

To do so, email us stating that you wish to exercise your right of withdrawal. After notifying us, you have 14 days to return the item to us. You will receive a return label from us, and as the customer, you are responsible for the return shipping cost of 6 EUR.  For returns, please email us to request a return form, which you should print, fill out, and include in the return package.

If a delivery is not collected, it will be automatically returned to us. In the case of an automatic return, the customer will be refunded the full order amount, including any shipping costs corresponding to the cheapest available shipping method at the time of the order. If you selected a shipping method more expensive than the cheapest option offered, the difference will not be refunded. A fee of 20 EUR will be charged for return shipping and other costs associated with an automatic return. This fee will be deducted from the refund amount.

For returns, the customer is responsible for the item until we receive it. To receive a full refund for the product(s) you return, they must be returned in unopened and sealed packaging. Products that are not sealed or cannot be opened for hygiene reasons may be examined to the extent considered normal in a physical store. If you return a product that cannot be opened for hygiene reasons with a broken seal, a depreciation deduction may apply. The depreciation deduction can be up to 100% of the product's value.

Refunds are made via the same payment method used for the purchase unless otherwise agreed. Refunds will be processed within 14 days from the time we receive your notice of withdrawal, provided we have received the return or proof that the return has been sent. If you have canceled your entire order, we will refund, in addition to the value of the products, the shipping cost corresponding to the cheapest available shipping method at the time of the order. If you selected a shipping method more expensive than the cheapest option offered, the difference will not be refunded.

Please note that we do not offer exchanges. If you wish for a different product, you are requested to return the ordered product and place a new order for the desired product.

Privacy and use of customer information
We care about your privacy when processing your personal data. You can read our full privacy policy [here].

Changes to terms
We may amend the terms and conditions without prior notice. Any changes apply to all orders placed after the amendment of our terms.

Dispute resolution
If a dispute arises between you and us and cannot be resolved, it will be settled in accordance with mandatory legislation, with Swedish courts and Swedish law applicable.