Privacy policy

Tanrevel® respects your privacy and your right to control your personal data.

In Tanrevel®'s ("the Company") personal data policy, we describe what data we collect, the purposes for which they are collected, how you can control your own data, and how you can contact us. This privacy policy applies when you use apps, websites, and services included within an app or on a website operated by the Company. The Company is the data controller in accordance with these terms and is responsible for processing data in accordance with applicable legislation.

What Happens on the Website During Your Visit

  • We track your web activity and may use it for marketing purposes.

  • We collect personal data on specific occasions for marketing communication, product information, and customer communication.

  • We process the provided personal data by inputting them into integrated systems.

  • We store personal data in our system for market analysis.

  • We conduct automatic profiling based on web activity, and your profile may be used for marketing purposes.

Personal Data We Collect

Tanrevel® primarily gathers information directly from you as a customer. Examples of personal data we collect include your name and contact details such as mobile phone number and email address. The Company may also update your information from other public records, such as SPAR, if necessary to maintain accurate records.

Tanrevel® registers, or may register, your personal data in connection with:

  • Signing up for a service offered through various platforms provided by Tanrevel®.

  • Providing your email address or mobile phone number on the website.

  • Contacting us via email, phone, our websites, and social media.

  • Subscribing to the Company's newsletters.

  • Your visit to our websites and app, including but not limited to traffic data, location data, web logs, and other communication data, such as the IP address, type of device, operating system, and browser type used during the visit.

How We Use Collected Information

The Company processes personal data mainly for the purposes stated below, as well as for any additional purposes specified at the time of collection:

  • To fulfill orders for services via one of the platforms offered by the Company.

  • To enable good customer service, such as handling your requests, correcting incorrect information, or sending information you have requested, e.g., newsletters.

  • Information about service orders is stored and analyzed, and forms the basis for offers and discounts, as well as marketing of both a general and targeted nature.

  • To administer customer profiles, conduct analyses, and market research.

  • For system administration and to produce statistical data on our users' behavior and patterns; this does not identify any individual person but is conducted at an aggregated level.

  • Through analysis of your behavior on our websites and app, to develop, deliver, and improve our products and services.

  • Personal data is also used in analysis to perform segmentation/profiling, to develop targeted offers and services.

  • To send you information and marketing via SMS, email, app, push notifications, or other digital contact methods such as social media, when you have an active customer relationship with us.

  • To contact you via app, SMS, email, or mail about other offers, promotions, or services that we believe may be of interest to you; note that you can opt out of this marketing at any time.

  • To provide you with relevant recommendations, offers, and customized services based on what others with similar behavioral patterns have shown interest in, what you have chosen for service, looked at, and shown interest in.

  • To help us develop our website and app to be more useful and to improve your user experience of the platforms offered via the Company by being able to customize the display of the services to the device used.

  • To send important messages such as communication about changes in our terms and policies.

Information That May Be Disclosed

We may share information with other companies that process data on our behalf to enable us to perform our services, e.g., analysis, distribution, or other services to maintain and apply our terms of use and delivery terms. In all handling of personal data, however, high security and confidentiality are always observed.

The Company cooperates only with partners who process personal data within the EU/EEA or with companies that maintain the same level of protection as within the EU/EEA by, for example, adhering to the so-called Privacy Shield agreement between the EU and the USA.

About Cookies

When you use our website and app, personal data may be collected through, for example, cookies. However, this is only done with separate consent. Information about your usage and the pages visited is then stored. This may include technical information about your device and internet connection, such as operating system, browser version, IP address, cookies, and unique identifiers. When visiting our websites where our services are provided, various technologies may be used to recognize you to learn more about our users. This can occur directly or through the use of third-party technology. If you wish to be forgotten on our website, you can clear your cookies on our website according to the instructions from the browser you are using.

Legal Basis, Storage, and Deletion of Personal Data

By providing information to the Company, you consent to the Company registering and storing data about which service you have purchased and processing the specified personal data for the stated purposes. As a legal basis for processing, the Company will refer to the fulfillment of the agreement, legitimate interest, or consent. If the Company uses legitimate interest as a basis, it will only be done for the purposes specified above.

Please note that you can withdraw your consent at any time by contacting us; for contact details, see the section "How to Contact Us."

Processing is carried out in accordance with applicable legislation and means that personal data is not retained longer than necessary concerning the purposes of the processing. The Company will store your personal data as long as you are a customer with us. For marketing purposes, information older than 3 years is not used. This means, in practical terms, that data is deleted when it is no longer current or necessary for analyses or direct marketing for the purposes for which it was collected. Certain information may be retained longer when required due to other legal requirements, such as the Accounting Act. In all handling of personal data, high security and confidentiality are always observed.

Your Rights and Choices

You have rights regarding your personal data and the ability to influence your information and what is saved. The Company will, on its own or the customer's initiative, correct information found to be incorrect. You can also request at any time that your data be deleted or its use restricted by contacting us (for contact methods, see the section "How to Contact Us"). If you believe that your rights are not being respected by us, please feel free to contact the Company, or you can reach out to the Data Inspection Authority.

You can opt out of receiving marketing communications from us at any time by contacting us or by unsubscribing from further communication in emails and SMS that we send you. You are always welcome to contact our customer service for assistance in declining our communication.

You can, once per year free of charge, obtain information about which personal data is registered by requesting a so-called register extract from Tanrevel®.

Links to Other Websites

In the event that our website contains links to third-party websites, web pages, or material published by third parties, these links are for informational purposes only. Since the Company lacks control over the content of these websites or their material, we are not responsible for their content. The Company is also not responsible for damages or losses that may arise from the use of these links.